advice needed

I bought a new top, frame, latch and side curtains from one of the major speedster builders and I'm not sure what I should do if anything but I'm getting a little concerned because I paid for the parts on April 9th and didn't get them yet, OK it's not that I'm not patient but after a reasonable amount of time went by I emailed asking if they were sent anyway not only have I never got an answer but I called and left a voice message as well and still no reply via phone or email. I order some large parts from another supplier at the same time and got the box only 4 days later now I realize that's extra fast but I'm starting to get a little annoyed and thought I seek the opinion of all you fine speedster fans to see if this is to be expected or what if anything I should do, thanks in advance.

With respect, Jane...it's tiring just reading yours posts as someone else mentioned a short while ago. You might do well to consider learning about effective use of punctuation and then use it to your benefit. That may even help getting a more positive response from the suppliers that you chose. Reading your posts is painfull but I find it amusing as I have taught effective communication skills in my past.

jane, how can we be of assistance if you don't tell us who you bought the items from....there are members on this site that are connected to all the builders in one way or another & could possibly help...but

Jane ...these items are custom made for the customer and do take a week to ten days to be made up then another week shipping from the left coast. When I oder tops seats etc I figure a solid three weeks to get them .... they should there any day. Call to inquire don't email. ~Alan

purchase was made from JPS and he offered it to me because he said a customer custom ordered it and then changed his mind I thought it was not relevant to say who I bought it from but OK not a problem. I but parts all the time in fact as a living and frankly rarely have an issue but like I mentioned I left numerous emails and one voice mail so I think I have done my due diligence and surprised to not have gotten a response. I ordered a luggage rack from VS that arrived in four days.

I meant to say I buy parts all the time sorry for the slip of the key, but anyway to not get a response is strange no matter who the parts were bought from as well as the amount of time getting here. He emailed me to say he lost my address but later emailed back to say he found it but I'm starting to wonder if there's a problem because you would think with a $700- bill there would be tracking provided.

David i appreciate your concern for my communicative abilities as stated ....

"That may even help getting a more positive response from the suppliers that you chose."


but I honestly don't think my shortcomings regarding this has anything to do with not getting a response from the seller or the parts not being here I paid for them promptly with my credit card info as requested and literally never heard anything back since then. I had to inquire a few days later to ask if he got my info OK because I didn't hear from him about the payment or shipping.

I run a business of buying and selling cars and in facilitating the process I buy parts every day from all over the world and can honestly say I never encountered this before I feel his communicative skills would warrant being discriminated as well as mine. I will email again and call again as I've been doing but any suggestions other than this are welcomed.

Get your CC co. to reverse the charges.

Jane, I know John must really be busy with the number of cars he is currently putting together, but that isn't an excuse for ignoring you.
Perhaps he has to order the parts himself, if not in his "on hand" stock...not trying to make excuses, but the best way to deal with it in my opinion, is to be a pest and call him on it...

the complete top assembly including side curtains were special ordered in tan stayfast with black underside that the customer changed his mind on so JOhn suggested since I wanted a tan top to give me a good deal on the whole assembly thats why I was thinking it pretty much should of gone out quickly. I emailed again today asking for a return email as usual so I guess it's a waiting game now I might do what you suggested and contact my credit card company if he doesn't respond soon, thanks for the suggestions.

update!!1 all is well he emailed today saying the clips and curtain mounts only arrived today and that it'll be sent out asap with apologies. whew sounds good to me I kind of wish I would have know though oh well.

patience grasshopper.

Breath in ---- Breath out

If she drinks like she writes, even the West Coast dudes might be in trouble....dunno what to think...for real or what ?

the first and last dealings with JPS ...no tracking info as well as confirmation that my $65o- purchase was shipped other than from him saying it was and unfortunately I don't think that's worth too much.

There are good people who are in business for themselves and provide a great service but get so busy that sometimes customer service can suffer and the only cure is customers saying something about it then that catches their attention but not always so that is one way we can help them help us remember they do have parts and services that may not be available everywhere I have had this happen to me before an I greatly appreciated it and was able to provide much better customer service because of a client giving me critical feedback I don't think I can keep up this pace I am having a stroke uuuuuuuuungh must stop "Pommerizing" trying to type a give slf CPR noot werking ...........!

My head hurts!

o kaaaay whatever you say??!!!!! whatever that is