Hey, Justin! I just thought of another story: Customer calls our local support office (the customer happened to be in France) and said that they had an "Environmental issue".
WTF?!?!?!?
So a field tech runs out to the site where they had a bunch of larger systems (each about the size of a kitchen refrigerator at about $1.2 million a pop) all in a row in a Data center, except that one of the systems is lying on it's face in a hole in the raised floor of the data center, where it landed after falling through the hole opened up by one of their techs during some equipment moves.
It was still running perfectly, lying there in the hole.
"What should we do?" they asked the tech, who promptly called the crises center in the middle of Corporate Engineering (literally - right in the middle of the building). A bunch of us get into the center where we can dial in to any box world wide and see what's going on, and call the box....... It responds immediately and the syslog shows the system impact (we could, btw, also detect earthquakes all over the world because the boxes "call home" whenever they had a big, system or disk event happen). The system recovery and RAID5 file recovery executed as programmed and it was still running as if nothing had happened. We told the tech to leave the system as it was (since it was running just fine) and ask when their next maintenance period was scheduled and plan to be there then, shut the system down in an orderly manner, put it back upright (with good floor panels under it) and then bring it back up and online. I can't find that photo, but we all got a kick out of it.
I must have hundreds of stories like this.