I bought a new HP tower a couple of months ago, had everything transferred over from the old tower. I installed AVG a short time later and also run Malwarebytes free and no threats detected. The last couple of days the computer locks up every 35 minutes both screen and wireless mouse . I have to shut it down at the power strip and repower it up, sign in and I'm good for another 35 minutes... Any ideas ?
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If using anti-virus features of both they could be in conflict with one another. Pick one to keep, uninstall the other, reboot. Good luck.
Open event viewer and look at the logs around the time it crashes. It might clue you into what's causing the crash.
Ron P posted:If using anti-virus features of both they could be in conflict with one another. Pick one to keep, uninstall the other, reboot. Good luck.
I have both installed as well as windows defender and have not had any problems
Thanks !
Rusty S posted:Ron P posted:If using anti-virus features of both they could be in conflict with one another. Pick one to keep, uninstall the other, reboot. Good luck.
I have both installed as well as windows defender and have not had any problems
High likelihood you are not using the same hardware, operating system, etc the good Doctor is using. What works for you will not work in all set ups.
Alan Merklin posted:Thanks !
It's very likely being caused by something you installed. A slow, painful way to figure it out is to inventory everything you installed, uninstall it, then slowly add back in order of importance.
First, let me say that I don't speak Windows. DOS, UNIX and OSX, yes, windows, no (although Windows is running on top of DOS, so the command line works).
That said, I would do as Rusty suggested and open "Event Viewer" or something that shows everything that's running on your machine:
https://support.hostway.com/hc...ng-on-Windows-Server
Once you know what's running, the next step is to "force quit" any of those that are not critical, one at a time, to see which one's causing your mouse/system to hang.
I only know how to do this from the windows command prompt via a "taskkill" command, but you can do it this way, too:
https://betanews.com/2015/10/0...l-a-windows-process/
Question: When the mouse and screen freeze, can you still input from the keyboard? Can you do a ctrl/alt/del to force a system reboot? I'm not expecting much, here, as the keyboard and mouse usually both use the same serial port, but'cha nevah know - a wireless mouse might be communicating via a different port.
What happens if you use a wired mouse or a touchpad?
It sounds like it's in a loop, waiting for input that it doesn't see. I wonder what might happen if you left it frozen for a long time (hour) and if it would clear? Regardless, it's a PITA so try those up above and good luck. gn
I'm so sorry, Al.
I went through all of this when my hard-drive failed on my beloved HP laptop a couple of years ago.
I bought a MacBook Air with the solid state hard-drive, and thought I'd run their OS. But my most important programs (Quickbooks) no longer run on Mac OS, and I really didn't like the interface. It was better than whatever Windows 10 is doing, but was still foreign and frustrating. I ended up loading Bootcamp, and dividing the hard-drive 70/30% weighted to Windows OS and run pretty much exclusively in Windows 7.
Everything works seamlessly. No crashes, no hardware issues.
I've got nothing here, other than the observation that every successive generation of Windows has gotten worse. I'm running Windows 7, and refuse to upgrade until some important bit of software demands it. Still running Quickbooks 2010, etc.
Perhaps some techy young person can help you wipe what you've got and start over.
This is a HP w/ Windows 10. Thanks for all the suggestions I'll first let it sit frozen for a while and go from there. Gordon the wireless mouse , keyboard / control Alt Delete all is frozen too every 35 minutes like clock work. I hate this shyt I can wire a speedster without a diagram but this computer stuff is way beyond my brain cells...I'll try some things tonight and if that doesn't work I'll have to have it looked at.
My neighbor has great luck with Best Buy's "Geek Squad", but you'll have to shlep it over to them.
This might help, too:
I'd go with RON P's advice first. Uninstall the AVG software, restart the system, and see if that helps. Multiple security programs often fight each other, but the clockwork regularity is particularly interesting.
Yeah......I was wondering if you have some automatic backup app running that's taking over at 35 minutes in.
@Gordon Nichols, I am very curious about what you are using when you visit the SOC website.
Never had any luck with AVG, seemed right squirrely to me. I run Malwarebytes, CCleaner, Webroot and Zonealarm on my Win10 system.They seem to play well together.
I have no good answer to how to troubleshoot this. The idea to uninstall one thing at a time and see if problem goes away might work. Or the inverse: dump everything, and add stuff back in one at a time. I was going to say some kind of hardware issue, faulty component gets a little too warm after a while, but that is really rare these days. And if iot really is 35 vmins every single time to thew second -- well that is just wierd. Geek Squad is an idea. any warranty on this, you said it was new-??-
PS to Gordon: Windows used to run "over" DOS but no longer. Some versions ago, Windows became a bonafide OS, and the DOS command line thing is best described as an emulator these days, I think.
Sorry, Kelly...My bad. Just shows how old I am. Windows hasn't run on top of DOS since NT came out, BUT they still would allow line commands via their command line interpreter (CMD). That's what I use and all of the old DOS commands, many of which are also UNIX commands, still work to this day on both Windows and Apple OSX through their emulator. That feature has saved my wife and me many times over the years, as we both grew up on DOS/UNIX and know many of the commands, fewer as the years pass, but you need to be VERY careful using it if you're new to it. It is a very powerful tool and can screw you up as well as help you, if you know what I mean.
Mike: Not sure I know what info you're looking for - Do my posts look weird?? I am either using OS-X on a Mac, or IOS on my phone and iPad, all running Safari for a web browser. That's it. "There's nothing to see here...... Move along." 
@Gordon Nichols, I was wondering about your windows on top of DOS comment. I thought maybe you were using something like Windows 3 or maybe Unix.
I am out of town today but tonight I will uninstall a couple of things and see what happens thanks all!
Do you have a screen saver that tries to load after 35 minutes?
Alan, I used to support Windows-based systems when I was working, but went back to using a Mac at home after retiring (2012). Like Stan, I gave up on Windows after Windows 7, but...
If you had both antivirus programs running together for a few months before the freezes started, they're probably not causing this. And YOU may not have consciously installed whatever did start causing this a few days ago.
A big problem today is that Windows itself and most other programs automatically check online for updates and go ahead and install those updates without any permission from or notice to the user. You used to be able to turn off this automatic updating pretty easily, but that's gotten harder as time goes on.
Conflicts between programs or between programs and some system software often result from these automatic updates. (One thing automatically updates itself and is suddenly in conflict with something else that also now needs to be updated.)
As other folks have mentioned, the best place to start looking for answers (before you install or uninstall anything) is the Event Viewer. This is a holdover from DOS days, but is still a part of Windows.
This will give you clues about what's going on just before the freezes and also what may or may not have gotten installed or updated around the time that the freezes started.
Some online scrounging turned up this pretty good description of Event Viewer and how to use it in Windows 10.
Good luck.
Complete aside: anybody running an alternate PC OS? Chrome, Haiku, ChaletOS, SteamOS, Ubuntu, Linux Mint, etc.?
I'd not begin to know where to start, but I think the world is ready for something besides Windows or Mac.
Been using Chrome forever. Big improvement
Chrome is a browser, not an OS. But we all knew that right?? I use Chrome. The World may be ready for a different idea for personal computer OS, but certainly MS is not, so anything taking over from Windows in our lifetimes seems a remote chance at best. I never quite got into Unix/Linux back in the day. Grew up on IBM mainframes of all sorts and HLLs: Fortran (ugh), PL/I, APL, JCL, CPS, and shyt I can't recall. Also some pdp machine code. Then life changed a little, and I discovered spreadsheets, which seemed to do the trick for a lot, then nearly all, of what I needed. Got kinda clever with Excel; macros, iterations, goal seeking. Put a lot of what I used to write lines of code for into Excel. Many purists scoff at the idea, but I'm here to tell you, it can work, and is quite powerful. Most Excel users tap maybe 5% of what that system can really do.
@El Frazoo, I have never used a Chromebook computer. But, I have the impression that what they use extends beyond a mere browser and it is not Windows.
Copy that. Would have to look up how it works, down there at CPU level. Have no clue. Might be really cool . . .
.png){kind=logo} | |
| Developer | |
|---|---|
| Written in | C, C++ |
| OS family | Linux[1] |
| Working state | Preinstalled on Chromebooks, Chromeboxes, Chromebits, Chromebase |
| Initial release | June 15, 2011 |
| Latest release | 71.0.3578.127 (January 16, 2019[2]) [±] |
| Latest preview | <dl><dt>Beta</dt></dl> 72.0.3626.59 (January 17, 2019[3]) [±] <dl><dt>Dev</dt></dl>73.0.3669.0 (January 15, 2019[4]) [±] |
| Update method | Rolling release |
| Platforms | x86, ARMv7, x64 |
| Kernel type | Monolithic (Linux kernel)[5] |
| Default user interface | WIMP-based [web browser] windows |
| License | Google Chrome OS Terms of Service[6] |
| Official website | www |
Chrome OS is an operating system designed by Google that is based on the Linux kernel and uses the Google Chrome web browser as its principal user interface. As a result, Chrome OS primarily supports web applications.[7]
Google announced the project in July 2009, conceiving it as an operating system in which both applications and user data reside in the cloud: hence Chrome OS primarily runs web applications. Source code and a public demo came that November. The first Chrome OS laptop, known as a Chromebook, arrived in May 2011. Initial Chromebook shipments from Samsung and Acer occurred in July 2011.
Chrome OS has an integrated media player and file manager. It supports Chrome Apps, which resemble native applications, as well as remote access to the desktop. Android applications started to become available for the operating system in 2014, and in 2016, access to Android apps in the entire Google Play Store was introduced on supported Chrome OS devices. Reception was initially skeptical, with some observers arguing that a browser running on any operating system was functionally equivalent. As more Chrome OS machines have entered the market, the operating system is now seldom evaluated apart from the hardware that runs it.
Chrome OS is only available pre-installed on hardware from Google manufacturing partners, but there are unofficial methods that allow it to be installed in other equipment[8][9]. An open source equivalent, Chromium OS, can be compiled from downloaded source code. Early on, Google provided design goals for Chrome OS, but has not otherwise released a technical description.
So there it is . . . I 'spose.
So, Alan....... Haven’t heard from you in the past 35 minutes.
Any luck?
As I understand it, the Chrome OS is used primarily for ChromeBooks, but the other ones on the list are generally Linux-based, and designed to run stand-alone programs. I'm wondering if anybody has any experience using one of them.
I tried a couple of things situation remains, I may have to take it to, a higher authority.
@Stan Galat, I haven't tried any of the Windows alternatives. I have an old, slow notebook computer I am thinking of trying something on. I will let you know if I do. Let us know if you try something.
Stan Galat posted:As I understand it, the Chrome OS is used primarily for ChromeBooks, but the other ones on the list are generally Linux-based, and designed to run stand-alone programs. I'm wondering if anybody has any experience using one of them.
Stan I loaded Ubuntu into a Dell laptop I had like two laptops ago and putzed around with it for a while and but geez who even has time for this?
That would have been circa 2007, as I recall it.
Been a Mac guy (again) since then but I never did become brand loyal and I'll be needing a new computer again in the coming year or two so.... yeah what's up with Red Hat these days...
Oh...
Have you ever (hopefully recently) creates a system image backup? You can use that to restore to a previous version before you had issues. Recent SW updates could be lost but can be reapplied. Your new HP should have free tech support - suspect it's for a year.
Thanks Greg that describes exactly what is happening
Linux Mint looks interesting. You can even run Android on your desktop.
I like windows 10 PRO. Run it on a MS Surface PRO. No problems ever. It is much faster than 7.
I meant to let you guys know what the outcome of mt PC problem was. Oddly enough....a simple $14 wireless mouse issue.
Yeah, wireless mouse issues are many IMO.... I always use a wired mouse or my laptops track pad.
