I just bought a Vintage and I'm looking for a convertible top I've E-Mailed every one, Vintage, Beck, Thunder Ranch and no one is writing back.What gives?
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I just bought a Vintage and I'm looking for a convertible top I've E-Mailed every one, Vintage, Beck, Thunder Ranch and no one is writing back.What gives?
David,
I'm not sure why, but in this business it seems very difficult to get the manufacturer's to call/email you back.
Before my present career, I worked many years in a business that was very "customer service" heavy. Phone calls were returned promptly, emails promptly etc. Prompt meant 15-30 minutes. If you were slow that day, faster than that. Phone rang it was picked up on 1st or 2nd ring. No exceptions.
Many businesses where the person who you are trying to get on the phone/email is also a craftsman have a portion of the day, say 3-5 PM that is office time where calls/emails are returned.
Simply not the case in the spyder replica world. Be persistent and patient, David.
angela
I'm not sure why, but in this business it seems very difficult to get the manufacturer's to call/email you back.
Before my present career, I worked many years in a business that was very "customer service" heavy. Phone calls were returned promptly, emails promptly etc. Prompt meant 15-30 minutes. If you were slow that day, faster than that. Phone rang it was picked up on 1st or 2nd ring. No exceptions.
Many businesses where the person who you are trying to get on the phone/email is also a craftsman have a portion of the day, say 3-5 PM that is office time where calls/emails are returned.
Simply not the case in the spyder replica world. Be persistent and patient, David.
angela
Thanks, I will.
We were closed the 28th through the 5th. Changed the messages on the machine(s), but never set e-mail to auto-reply. Your inquiry has been answered.
Carey
Carey