Good advice, and all of it would work under normal circumstances.
Allow me to vent:
I'm generally pretty good at getting what is right. I'm not out to screw anybody, but I won't let up on something until the situation is resolved. The leash is long, but at the end of it is a choke-collar. I've bought probably 20 new vehicles in the last 30 years- I'm on "Truck 14" (all new purchases) in 18 years of running this little business- and this is BY FAR the most jerked up new-car mess I've ever been a part of. It's not as bad as my JPS build in 2002 (nobody has hit on my wife yet, and the vehicle is all in one piece), but it's rounded the bend into the surreal.
There are complications in holding "Don" and "Dave"'s feet to the fire. The dealership is 2-1/2 hrs away (internet deal), so a friendly visit means I lose a day's worth of billing. The dealership is undergoing a full rebuild, so it looks like a construction site (which it is). There are a total of 3 phone lines running into the store at present. The Ford store is one of 17 dealerships (of various makes) owned by one guy, so when you call- the phone rings at one of the other places, and they transfer to cell phones (I'm not kidding).
I lived off the grid in a 3rd world country for three years in the '80s- communication from Nipa, Southern Highlands, Papua New Guinea in 1988 was easier than calling this dealership and talking with somebody. The chances of reaching anybody is similar to standing in a field and hoping to get struck by lightning. It's un-freaking-believable.
It's a perfect storm. The dealership is in disarray, communication is like entering a maze of mirrors (this is their excuse, BTW. They act like I should have sympathy for them trying to run a car dealership in the middle of a construction site), and there have been problems with the paperwork (which they started punctually 23 days after I wrote the big check) every single step of the process.
I've spoken (on two golden occasions) with the GM, who resolved to "fix this" both times. He has proven to be a worthless slacker. He keeps kicking this back on the (100% commission) salesman ("Don"), who is trying to sell more cars out of his jobsite trailer so he can eat next week. It was the finance department that dropped the ball on all of this, who are the only people who can correct it, and who have nothing to gain by resolving it. The GM is apparently unable to control them- they exist like a fiefdom within the dealership, the only guys in the dealership who went to college (night-school, 1.7 GPA, gen-ed classes), coming and going as they feel the muse, answering to no one- least of all to the plebeian peasant customer from Illinois.
The finance guys exist behind an impenetrable wall topped with razor wire, guarded by angry eunuchs, and fed from the hand of Zeus. "Let the problem customer eat cake, and stew in his own bile" is the apparent motto. They yield to no one, and are clearly beyond the reach of "Dave" the boy-GM. One day they will answer to God or a lone gunman (or both), but they will bow to no other man.
Last night, I finally got the GM's cell phone number. For all the good it's done so far, I'm going to continue calling several times a day, every day (from various phones) until this is resolved. Once I have the paperwork in hand, I'm going to honestly fill out the "we-care-so-much-here-at-Ford" survey about my "dealership experience", which has been akin to being lit on fire in the showroom while everybody roasted marshmallows in the blaze.
Buying a vehicle from this place is apparently a zero-sum game. I saved $2K buying the truck where I did. It would seem the dealership is committed to making me pay for the difference somehow- in time and energy. A man doesn't always get what he pays for, but he always pays for what he gets.